Shipping policy

SHIPPING POLICY

BrandedSwagHQ.com shipping methods allow for shipments to the United States (including and APO/FPO addresses) and Canada.  We do not ship to PO boxes.

Non-customized orders ship within 2-5 business days from the date the order has been accepted and confirmed. All delivery times are based on working days and do not include weekends or holidays. All orders placed on weekends and holidays will ship the following business day.

CUSTOM PRODUCTS, EMBROIDERED PRODUCTS, AND SCREENPRINT PRODUCTS CANNOT BE RETURNED

Multiple Shipments

In order to deliver your order as quickly as possible, BrandedSwagHQ may ship items in multiple shipments. This will not increase your shipping charges.

Partial Shipments

Products from the same order may ship at different times based on item availability. When this occurs, the status of your order may be labeled 'Partial Backorder.' Partial shipment of an order is at BrandSwagHQ's discretion and will not increase your shipping charges.

Changes / Cancellations

Cancellation and order change requests are subject to an order's shipping status. If the order has not shipped, customer care will make every effort to process the request. If the order has shipped or been sent to the customization department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.

Tracking Your Order

You can track your shipment by visiting your account, we will send you a shipping confirmation email that will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier's tracking system. That means even though your package has already been shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.

Damaged Shipments

Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer's expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then advise our office immediately so we may assist you with your claim.

Shipping Methods

UPS is the carrier for shipments from BrandedSwagHQ.com

  • UPS SurePost -is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Estimated delivery of 5 to 7 business days for the states within the continental US. Estimated delivery of 7 to 14 days after tendered to the U.S. Postal Service for packages destined for Alaska, Hawaii, Puerto Rico, and US territories. Estimated delivery of 3 to 6 weeks after tendered to the U.S. Postal Service for packages destined for APO/FPO addresses
  • UPS Ground - Your order ships via UPS Ground within one business day from acceptance and confirmation. Transit time is 1-5 business days. Please refer to the general transit time map below

International Shipments

We do not ship outside the United States.